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Responsible citizenship
basis.  At each Unit, a periodic forum is held
on this subject, and a responsible person will
be appointed to handle the problems and
complaints.  The processes learned from the
cases examined will be transferred to all the
Since the technical code’s distribution,
awareness with regard to this subject has
increased also in Units outside of Israel, and
currently we are working to strengthen the
assimilation system even further through concise
training workshops for the company’s employees
at the Company’s Units in the U.S., Egypt, UK,
Bulgaria, Thailand, China and Jordan and in other
smaller sites.  The training will be conducted
based on a training presentation in English and
a detailed training guideline prepared by the
HR headquarters in Israel and will be led by HR
personnel at each site.
The Hotline
For consultation or to make a report related to
the ethical code, contact the internal auditing
department.  You may send an email to: 
or make an anonymous
call to Tel: +972-4-99-3462 or +972-54-7882276
Inquiries will be handled without delay,
thoroughly, with fairness and discretion.
For the full version of the ethical code in English,
Arabic and English, visit the company website: 
Or the portal:
Training of the Code of Ethics in Carmiel –
learning what's wrong and right in a proper business
In the upper photo:
Harel Sobovitz
during the training.
The Ethical Code for Proper Business Conduct
presents what is permitted and prohibited in
terms of business behavior of Delta’s employees,
interested parties and business partners.  The
Ethical Code was updated at the beginning
of 2011 and distributed (in Hebrew, English
and Arabic) to Delta employees at all of its
sites worldwide.  The code Includes 26 rules of
conduct related to subjects such as preventing
discrimination and harassment; integrity, fairness
and transparency; avoiding conflicts of interest;
prohibition of  receiving gifts and benefits;
precise and timely financial reporting, giving
back to the community and environmental
The Ethical Code specifies the criteria according
to which we all must conduct ourselves and
indicates methods of action and/or correct
decision making in different situations.
In 2011, training sessions were conducted in
Israel on the ethical code principles for almost all
the company’s employees (offices, warehouses,
production lines) by
Harel Sobovitch
Head of internal auditing and representatives of
the HR department.
The workshops were held for groups
of 15-30 people and were based on a friendly
presentation that was easy to understand. 
During the workshops, the major rules and
standards in the code were presented, including
the use of the ‘Mirror (Transparency) test’, which
assist us to judge whether the act we are about
to conduct is ethical and what we should if the
decision is not trivial (“Grey area”).  In addition,
we raised scenarios from our work practice
that helped us illustrate to the employees the
right process for making decisions, before the
conduct is executed (and sometimes after).  In
training sessions for the non-Hebrew speaking
populations, we made sure to use a multi-
lingual managers to help with the explanations. 
In most of the workshops, active discussions
were held that contributed to the raising of the
participants’ awareness with regard to the code’s
At the conclusion of each workshop, the
participants completed a short questionnaire,
and signed as a declaration indicating that
they are aware and understood the code’s
principles and undertake to conduct themselves
Following the training, a number of employees
approached us to receive clarifications on
various ethical issues.  At the end of the
process, the goal is to create in the Company a
mechanism that will help raise ethical problems
and cases that relate to the subject on a regular